Shipping policy
Shipping Information
Thank you for shopping with LumeHaus. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed on weekends or public holidays.
Delivery Times
Estimated delivery times are:
United Kingdom: 3–7 business days
Please note that delivery times are estimates and may vary depending on courier services, weather conditions, customs procedures, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout unless free shipping is offered as part of a promotion.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
LumeHaus cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of delivery at:
We will work with the shipping carrier and supplier to resolve the issue as quickly as possible.
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.
If your order has not arrived within the estimated delivery period, please contact us and we will investigate the shipment.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: lumehausshop@gmail.com